UCNS’ mission is to maximise the availability and performance of clients’ business critical communications infrastructure.
We aim to provide an industry leading VoIP/UC monitoring platform with the capability to provide genuine proactive management of corporate telephony and IT solutions and to establish ourselves as a trusted partner for unified communications.
The quality of our delivered services is fundamental to fulfilling these commitments.
We define quality as ‘conformance to requirements and fitness for purpose’. We recognise that quality is a universal responsibility, not only of customer-facing or Network Operations Centre staff, and that it should be totally pervasive in all aspects of our business, with everyone continually seeking ways to improve the quality of their own products and services.
The senior management team uses this policy as a basis for setting quality objectives. Metrics are then used to measure the extent to which we are implementing the policy successfully.
The policy should be read in conjunction with UCNS’ information security policy which is defined in the Information Security Manual.
The Policy is reviewed at Management Review meetings, as defined in the Management Review Procedure.